Privacy Policy

We collect the following categories of information:

a. Account Information

When you register for an account, we collect personal information such as your name, email address, password, and (optionally) profile details. If you sign in via a third-party provider (e.g., Google), we receive basic profile information authorized by that provider.

b. Third-Party Platform Data

StayMetrics integrates with third-party services to retrieve data necessary to provide our analytics features. When you connect an external account, we receive information you authorize that platform to share with us, which may include:

• Short-term rental platforms (e.g., Airbnb, Vrbo, Booking.com): listing details, reservation history, pricing, occupancy, guest reviews, payouts, and performance metrics.
• Payment processors (e.g., Stripe): transaction identifiers, payment status, and limited billing metadata. We do not store full payment card numbers.

We only access data through official APIs or methods authorized by the third party, and only with your explicit consent.

c. Usage and Analytics Data

We automatically collect information about how you interact with the Service, including:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate location
• Pages visited, features used, clickstream data, and session duration
• Referring URLs and timestamps
• Crash reports and diagnostic data

d. Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to operate, secure, and improve the Service. Categories include:

• Essential cookies: required for authentication, security, and core functionality.
• Analytics cookies: help us understand how the Service is used (e.g., Google Analytics or similar).
• Preference cookies: remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

e. Communications

If you contact us via email, support form, or social media, we may retain the content of your communication and any information you provide.

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process your transactions and manage your subscription
• Generate analytics, reports, and insights for your connected properties
• Improve, personalize, and expand our features
• Communicate with you, including service updates, security alerts, and (with consent) marketing
• Detect, prevent, and address fraud, abuse, or technical issues
• Comply with legal obligations and enforce our Terms of Service

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:

• Contract: to provide the Service you signed up for.
• Consent: for marketing communications, optional cookies, and third-party integrations you authorize.
• Legitimate interests: to operate, secure, and improve the Service in ways you would reasonably expect.
• Legal obligation: to comply with applicable laws.

We do not sell your personal information. We share information only in these limited circumstances:

• Service Providers: with vendors that perform services on our behalf, such as hosting (e.g., cloud infrastructure), analytics, customer support, and email delivery. These providers are contractually bound to protect your information.
• Payment Processors: Stripe (or similar) processes payments on our behalf. Their handling of payment data is governed by their own privacy policy.
• Third-Party Integrations: we share data with third-party platforms only as needed to perform integrations you authorize.
• Legal Compliance: when required by law, subpoena, court order, or to protect our rights, users, or the public.
• Business Transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
• With Your Consent: in any other case where you provide explicit consent.

StayMetrics operates globally. Your information may be processed in countries other than your own, including the United States, where data protection laws may differ. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or comparable mechanisms to protect your data during international transfers.

We retain your personal information for as long as your account is active, as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it. You may request deletion of your account at any time as described in Section 8.

We implement reasonable administrative, technical, and organizational measures designed to protect your information, including encryption in transit (HTTPS/TLS), access controls, and regular security reviews. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have rights including:

• Access: request a copy of personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data.
• Portability: request a copy in a portable format.
• Restriction or Objection: restrict or object to certain processing.
• Withdraw Consent: withdraw consent at any time where processing is based on consent.
• Opt Out of Marketing: unsubscribe via the link in any marketing email.
• Lodge a Complaint: contact your local data protection authority.

To exercise any of these rights, contact us at the email below. We will respond within the time required by applicable law.

California Residents (CCPA/CPRA)

California residents have additional rights, including the right to know what categories of personal information we collect, the right to deletion, the right to correct inaccurate data, and the right to opt out of the sale or sharing of personal information. We do not sell personal information as defined by the CCPA.

StayMetrics is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on the Service before the changes take effect. The "Last Updated" date at the top reflects the most recent revision.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

• StayMetrics
• Website: www.staymetrics.app
• Email: support@staymetrics.app